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If your order does not arrive within 15 business days after being shipped by us, it may be lost. Orders shipped via a trackable method (such as UPS) will have tracking information available. Please check to see if this information is available and read through the following options: Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. If you were not home when the carrier attempted to deliver the package, it is also possible that the package is awaiting pick up at your local carrier facility, please check with them directly using your tracking information. Tracking information indicates the package is undeliverable: If the package is being returned to us after several attempts to deliver the package to you, or if the address is incorrect, the package is considered an undeliverable package and will be returned to us automatically. A refund will be processed upon receipt of the returned package. Please confirm that the Shipping Address is correct when writing us about lost packages: If the Shipping Address is incorrect, we will not be able to guarantee a refund unless we are able to get the package returned or if it is automatically returned to us as undeliverable. Please note: We can begin to investigate lost orders once 7 business days have passed since the date of shipment. All items purchased from us are made pursuant to a shipment contract with our carriers. Unfortunately, we will not be able to refund or replace lost packages that the carrier has indicated as delivered. |